Refund Information
How to request help with a Mortgageprep.ca exam-preparation purchase, including payment or course-access problems.
Last updated: November 2026
Need help with a purchase?
If you experienced duplicate billing, an access issue or another problem with your Mortgageprep.ca Level 1 preparation purchase, contact info@mortgageprep.ca. Include your checkout email, transaction date and a brief explanation. Do not include full payment-card numbers or security codes.
How a request is reviewed
We review the circumstances, payment record and whether access was correctly delivered. If a refund is approved or legally required, it is normally returned through the original payment method using the payment provider's process. Processing time depends on the provider and payment institution.
Consumer rights
This page does not limit rights available under applicable consumer protection law, including rights relating to misrepresentation, non-delivery or other legally mandated remedies. The exam-preparation course does not guarantee an exam pass and its optional educational purpose should be considered before purchasing.
Important policy note
Any detailed voluntary refund window or discretionary eligibility conditions will be communicated before they are adopted. Contact support for the applicable handling of your request; do not rely on an unstated guaranteed refund period.